Support
Something not working?
Start with the answers below. If you still need help, send me an email and we'll get you squared away.
Getting started
Do I need an account to use the app?
No. Everything works on-device with no sign-in. You only sign in (with Google, or with Apple on iPhone and iPad) if you want the leaderboard, community routine sharing, or Pro features.
How do I switch between pounds and kilos?
Profile → Settings → Units. Every weight you have already logged converts with it, so your history stays consistent.
Plate math is showing the wrong plates
Plate math uses the plate set and bar weight from Profile → Settings. Set them to what your gym actually has. The defaults are a 45lb bar and 45 / 35 / 25 / 10 / 5 / 2.5 plates.
Routines & programs
I hit the routine limit
Free includes 3 routines. Delete one you no longer run, or go Pro for as many as you want. Logging itself is never limited.
I missed a week of my program
Nothing breaks and nothing is lost. Your program schedule moves forward with you, so missed time does not throw everything off. Open the program schedule to see where your remaining weeks now fall.
Can I share a routine with a training partner?
Yes. Community sharing is opt-in. Publish a routine and it becomes available under Shared, where you can also pull other lifters' routines in.
Iron Clad Pro & billing
When does the trial start?
Your 14-day trial does not start until you log your first workout. Install the app, explore the features, and build your routines first. Your trial begins when you’re ready to train.
I bought Pro and it isn't showing up
Open Profile → Iron Clad Pro and tap Restore purchases. Make sure you are signed in to the same Google Play or Apple account that made the purchase.
How do I cancel or get a refund?
Subscriptions are billed by Google Play or the App Store, so cancellations and refunds go through them. On Android: Play → Payments & subscriptions. On iPhone and iPad: Settings → Apple Account → Subscriptions to cancel, and reportaproblem.apple.com for refunds.
Your data
How do I move my log to a new phone?
Your training log is stored on your device, so it does not automatically follow you to a new phone. With Pro cloud backup, just back up your old phone, sign in on the new one, and restore your data. Without Pro, you can export your data to your device or Google Drive, transfer the file to your new phone, and import it from the Profile menu.
Can I delete everything?
Yes. Uninstalling removes the on-device log or you can clear your data in the profile menu. If you also have an account from the leaderboard, community sharing or sign-in, the delete your account page walks through removing that too.
When is the iPhone version out?
It is in progress, with no date announced yet. Email support@craftylambstudios.com if you would like a heads-up when it ships.